Reality Based Group offers programs that help improve customer experience with secret shoppers by observing real-time service interactions. These programs involve trained evaluators who follow defined scenarios to assess how well businesses meet operational and service standards. The feedback collected is used to support internal training, address performance gaps, and align staff beh... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf